Woanin Return & Exchange Policy
At Woanin, we want you to be absolutely delighted with your purchase, whether it’s a timeless compass, an elegant desk clock, or a charming wind chime. If, for any reason, you’re not entirely satisfied, we’re here to help make things right with our straightforward return and exchange policy.
Our 7-Day, 100% Refund Guarantee
We offer a 7-day return policy on all eligible items. This means you have 7 days from the date you receive your order to request a return. We stand by the quality of our products, and if you’re not happy, we offer a 100% refund for the product’s purchase price.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Unused and in Original Condition: The item must be in the same condition that you received it – unworn, unused, and undamaged.
Original Packaging: It must also be in its original packaging, complete with all tags, manuals, and accessories.
Proof of Purchase: A receipt or proof of purchase is required. This could be your order confirmation email or packing slip.
Please note that certain items may be exempt from returns due to their nature (e.g., custom-made bronze plaques or personalized items). Any such exceptions will be clearly noted on the product page.
How to Initiate a Return
To start a return, please contact us at [Your Email Address] or call us at [Your Phone Number] within 7 days of receiving your order. Please provide your order number and the reason for your return.
Once your return request is approved, we will provide you with instructions on how and where to send your package. Please do not send your item back to us without first requesting a return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your 100% refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 5-10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Costs: Please note that original shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item.
Exchanges
If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures efficiency and that your desired item doesn’t go out of stock.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement or a full refund.
Need Assistance?
If you have any questions or concerns about our return and exchange policy, don’t hesitate to reach out! Our friendly customer support team is always ready to assist you.